Shipping Policy
Shipping Region
United States (except P.O. Boxes, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, and Overseas Territories)
Delivery Time & Shipping Locations
LT-010
Shipping Location: U.S. warehouse
Shipping Fee: Free shipping
Delivery Time:
| Handling Time | Transit Time | Total Delivery Time |
|---|---|---|
| 1–2 business days | 4–7 business days | 5–9 business days |
Other Products
Shipping Location: Hong Kong warehouse
Shipping Fee:
Orders over $29: Free shipping
Orders $29 or below: $6.99
Delivery Time:
| Handling Time | Transit Time | Total Delivery Time |
|---|---|---|
| 1–2 business days | 8–12 business days | 9–14 business days |
Tracking Notification
Once your order has shipped, you will receive an email with your tracking number.
Please allow 1–2 business days after shipment for the carrier to update tracking information.
We will also keep you updated with tracking progress via email. If your tracking has not updated within the expected timeframe, please contact our support team at johnson@pokkilite.com, and we will assist you.
Please note that delivery times are estimates. Delays may occur due to factors such as flight schedules, weather conditions, or high order volumes during peak seasons. For the most accurate updates, please refer to your tracking information.
Shipping Address
Please make sure your shipping address is correct at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.
If you request the carrier to redirect or forward your package after it has shipped, we are not responsible for any loss, damage, or delays.
If your package shows as delivered but you have not received it, or if it is delayed beyond the expected timeframe, please contact us at johnson@pokkilite.com immediately.